(Cleveland)- Most of the fiber internet customers affected by the major outage of service affecting North Georgia Network (NGN) and Trailwave internet service have had their service restored.
Cleveland Police and City Hall were among the customers that had to deal with the problem including the loss of their phone service because it’s a VOIP system. Both agencies have now gotten their service back up and running.
Prior to the restoration, Police Chief John Foster asked citizens to use a special cell phone number set up to contact them.
White County Government offices experienced issues Tuesday but their service has been restored.
Nicole Dover, spokesperson for Habersham EMC which operates Trailwave Internet service, said just before noon that service has been restored to the majority of Trailwave subscribers, however some in the Cleveland area continued to have intermittent issues. Dover said they are working to resolve all issues and are looking into what caused the outage.
If subscribers are experiencing issues, they should contact Tech Support at 706-754-9094.
By: Dean Dyer, WRWH News
