More than 400 Habersham Electric Membership Corporation internet customers are searching for new providers on the heels of the utility company’s announcement that it will no longer provide DSL service.
HEMC spokeswoman Nicole Dover says the cooperative’s decision to discontinue offering DSL service as of December 31, 2015 was made after much deliberation. “This was strictly a financial decision based on the continued rising costs associated with the service,” Dover says.
A notification letter and informational packet were sent to all HEMC Broadband DSL subscribers on October 16. The packet contains information regarding other Internet Service Providers (ISP) options. Dover says HEMC customer service representatives are available Monday-Friday, 9 a.m. to 5 p.m., to assist subscribers with the transition to another provider.
“We apologize for any inconvenience this decision may cause, but the DSL service was no longer financially viable,” explains Jonathan Cantrell, President/CEO of Habersham EMC. “HEMC personnel can assist subscribers in setting up an account with another provider, either through a three-way call or in our Clarkesville or Cleveland office. We can also help establish new email accounts, move emails and contacts.
If a subscriber decides that HEMC’s assistance with the transition to another provider is not needed, they should notify HEMC’s Member Services Department. Otherwise, billing will continue through December 31. Customer service representatives can be reached at (706)754-2114, (706)865-4362 or (800)640-6812.
Dover stresses this change does not affect HEMC’s 2,000 Trail Wave fiber optic customers.
