The financial impact of COVID-19 on Georgia is becoming more evident as requests for public assistance rise.
The Georgia Division of Family and Children Services (DFCS) reports it received 12,000 online applications for the Supplemental Nutrition Assistance Program (SNAP) last week, up from 6,400 the week before. Applications for the state’s subsidized child healthcare program PeachCare for Kids and Medicaid are up 50% Gov. Brian Kemp said Monday during a televised address from the State Capitol.
The Department of Human Services is working to meet the increased demand while also balancing public safety.
On March 23, DHS implemented new office protocols in response to COVID-19. The department is limiting in-person visits and is instead encouraging clients to apply online and by phone.
Those requiring in-person consultation will be seen by appointment only.
“The health and safety of our customers and staff is our top priority,” says DHS Commissioner Robyn Crittenden. “While we refocus efforts from in-person contact to other means of business, we remain committed to providing services to vulnerable populations across the state.”
Family and children services
Division of Family & Children Services customers are encouraged to use the following tools:
- Apply for Food Stamp and Medicaid Benefits at gateway.ga.gov(Verification documents and case status info for all benefits; food stamps, Medicaid and TANF account updates are also housed on this site.)
- Download an application at https://dfcs.georgia.gov/services
- For information on Electronic Benefits Transfer (EBT), visit https://www.connectebt.com/gaebtclient/ or call 888-421-3281 for updates
Those without internet access may contact the DFCS Customer Contact Center at 877-423-4746 for additional information or to request a paper application. Once completed, applications and any required verification can be mailed back to your local county DFCS office.
County office locations are available online at https://dfcs.georgia.gov/locations or by calling the Customer Contact Center at the number listed above.
To report suspected child abuse or neglect, call DFCS Child Protective Services (24 hours a day, 7 days a week) at 1-855-GACHILD (1-855-422-4453).
For those with questions about existing child welfare cases, customers can call case managers or their supervisor for support.
Child support and senior support
Division of Child Support Services customers are encouraged to use the below tools:
- Download the “DCSS on the go” mobile app by searching for “Georgia child support” in your app marketplace
- Access the Customer Online Portal at childsupport.ga.gov
- Chat online with an agent at childsupport.ga.gov
- Call 1-844-694-2347
- Visit childsupport.ga.gov
Division of Aging Services customers are encouraged to Call 866-552-4464 or visit aging.ga.gov.
