(Cleveland)- The Cleveland Captain D’s Restaurant has been recognized as the best in the nation from 517 stores and has been awarded the Captain D’s PRIDE Cup. Captain D’s corporate officials from Nashville TN were in Cleveland Wednesday to congratulate the restaurant and employees.
Jim McClure who owns the restaurant along with his wife Val called an emergency meeting for all employees and didn’t tell them why.
Jim Stevens, Captain D’s Chief Operating Officer said they went through a three month process of identifying the best facility in the company and they narrowed it down to nine finalist. As one of those finalist the Cleveland restaurant was visited by company executives who examined different aspects of the operation.
Brad Reed Vice President of Franchise Operation talked about what they did when they visited and told the employees, “ we were totally blown away with everything from the time we pulled on the parking lot to how great the restaurant looks, all your landscaping, the building, the cleanness, the hospitality of the staff, the food quality, everything ya’ll knocked it out of the park. Out of the nine restaurants, what really blew us away was your hospitality. ”
Reed also said they talked with patron in the restaurant while they were here and were impressed with the way employees connected with the guest in Cleveland.
Tim Ward Vice President for franchise operations defined the PRIDE Cup as Personal Responsibility In Demonstrating Excellence and that’s what these employees do better than anyone else.
In addition to the PRIDE Cup award for the restaurant, employees received cash awards as well.
Jim McClure recognized the restaurants General Manager, Ashley Butler, McClure said she started working there shortly after graduating from high school in 2009 when the restaurant opened and has shown dedication to her work earning the position she now holds.
The Captain D’s in Cleveland is just one of the facilities the McClure’s own. The other locations are Dahlonega, Cornelia. Oakwood, Toccoa and soon to open in Franklin, NC.
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